常见问题解答

Accredo is an accredited specialty pharmacy. Accredo serves patients with complex and chronic health conditions, including cancer, rheumatoid arthritis, bleeding disorders and multiple sclerosis. Specialty pharmacists and nurses trained in condition specific disease states and are available to provide an additional level of support to you and your family to help manage your medication therapy or medical condition. Learn more about some of the specialty conditions Accredo treats.

Specialty medications are typically used to treat complex and long-term conditions and usually have to be stored or handled in special ways. You may take specialty medications for conditions such as multiple sclerosis, rheumatoid arthritis, hepatitis C and cancer.

For new prescriptions, you have two options:

• Ask your doctor to send your prescription electronically to Accredo. Once your prescription is ready, a patient care advocate will call you to set up your patient profile and schedule delivery of your medication.
• Call Accredo at 800-803-2523. A patient care advocate will work with you and your doctor to get a new prescription sent to Accredo.

For current prescriptions, you have two options:

• Log in to your Express Scripts account to review all of your prescriptions. If you see active prescriptions in your dashboard that can be filled at Accredo, click on the button to provide your consent to move it to Accredo. Accredo will work with your doctor to take care of the rest.
• You can also call 800-803-2523 and a patient care advocate will work with you and your doctor to get your prescription sent to Accredo.

Accredo 的周转时间基于我们与您和您的医生确定的需求截止日期。多数情况下，新处方转诊的周转时间为 5 到 7 个日历天。这为患者护理倡议团队留出了 2 到 3 天的时间，以与您协调发货和送货事宜。通常情况下，续填的周转时间为 24 到 48 小时。Call Accredo for assistance if you need your specialty medications delivered overseas.

If you need to refill a prescription but have not yet gotten started with Accredo, call 800-803-2523.

If you have already gotten started with Accredo and need to refill a prescription, you have four options:

1. You can log in or create an account to register to receive refill reminders by email or text.1
2. If you are out of refills, your doctor can fax a new prescription to Accredo at 888-302-1028.
3. 很多药品可以通过 Accredo 移动应用、短信和网络以数字方式续填。需要登记。
4. If you’re ready to refill your medication, you can call us at the number on your prescription label or 800-803-2523.

When it’s time to reorder, you'll receive a phone call or text to schedule shipment, so you will never have to worry about running out of your medication. If you are out of refills, contact Accredo and we will work with your doctor on the rest.

• 1

  以登记为准。

Accredo 使用特殊包装和冷却剂包装以运输和处理冷藏处方药品。这些流程可将药品的温度保持在产品标签批准的范围内。此外，Accredo 还可根据当前和预测的气候条件以及包裹目的地区域进行调整。

Overnight delivery may be an option for emergency medication needs but is not guaranteed.

Accredo 将仔细检查您的保险福利，以确定特殊药品的保险范围。如果药品不在保险范围内，我们将与您联系以查看可选方案。

To help us serve you safely and efficiently, contact us as soon as possible when:

• You have questions or are having challenges taking your medication
• You suspect a reaction to your medication or develop a new allergy
• Any of your medications change or are discontinued
• You have been hospitalized or a hospitalization is planned
• There are changes in your overall health
• You become pregnant, are planning pregnancy, or will be breastfeeding
• Your address or phone number changes or you lose phone service
• Your address changes due to relocation because of a natural disaster or other event
• You are unavailable to receive your shipment
• Your payment source changes

Please call 800-803-2523 to speak with a patient care advocate.

Yes, please call Accredo at 800-803-2523 or you may call for condition-specific assistance:

患有下列病症的患者可以拨打以下号码以获得针对具体病症的帮助，包括下班后援助。

α-1 抗胰蛋白酶缺乏症
866-625-7421
出血性疾病
866-712-5200
遗传性血管性水肿
866-820-4844
免疫缺陷
866-820-4844
肿瘤
877-732-3431
肺动脉高压
866-344-4874

Accredo 移动应用程序

使用 Accredo 移动应用程序随时管理您的特殊药品。您甚至可以设置剂量提醒，以帮助您记住服用药品！

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*本应用程序供 Accredo 患者使用。您必须有 Accredo 处方编号才能注册账户。

With the app, you can:

• Order refills of eligible medications
• Track orders/shipments
• View medication history
• Set dose reminders
• Pay balances
• Track symptoms

编辑短信 “Start” 并发送到 877-222-7336

我们让注册短信提醒比以往更容易。要开始发送短信，您需要：

• 您的电话号码
• 出生日期
• 有效的 Accredo 处方号

我们的特殊药房短信服务计划让您通过短信即可接收处方续填提醒、药品订单更新等提醒！对于一些符合条件的处方药品，您甚至可以通过短信订购处方续药。跟踪您的特殊药品订单从未如此简单。

Two-step verification keeps your profile safe by adding more security to protect personal and health-related data from unauthorized access. When you log in to your profile, you’ll need your username, password, and a single-use code that we’ll send to your registered email or mobile phone number.

Setup is simple. You’ll need to use the email or mobile phone number associated in your profile. We’ll send a code to confirm you have access.

Follow these steps:

1. Enter your username and password (or log in with your single sign-on connection or biometrics, including face or fingerprint recognition).
2. We’ll send a single-use code to your registered email or mobile phone number.
3. Enter the code and access your profile.

Once you've accessed your profile, you can go to Two-Step Verification in your Profile to update your email address or mobile phone number.

Two-step verification is required to log into accredo.com and the Accredo mobile app. It adds an extra layer of security to protect personal and health-related data from unauthorized access. We added this feature to keep your profile safe.

After setup, you can change the email address or mobile phone number that we send the code to at any time. Log in and go to Two-Step Verification in your Profile to make updates. If you can’t access your email or text messages for the initial setup, please call us at 866-725-2546. We can update your information if you no longer have access.

是。Two-step verification can be completed using text messages or email. If you aren’t currently signed up to receive text messages, you can add your mobile number by going to Two-Step Verification in your Profile and then you’ll be able to choose which contact method you want to use during each login.

Entering a new code each time during login helps us to make sure someone is not trying to access your profile without your consent.

If you are using a trusted device (like a personal computer or smart phone), you can verify your device and browser. This way, you won’t have to enter a code each time you log in. To verify your device on a web browser, select the checkbox "Remember my username and device" on the screen where you enter your username and password.

Each time you restart the login process or request a new code, all previous codes become invalid. To make sure that you’re entering the most recent code, try these steps:

1. Delete all previous emails or texts you’ve received from Accredo that contain a code for two-step verification.
2. Wait 15 minutes.
3. Click “Resend code” or begin the login process again to get a new code.

For your single-use code to work, you must keep the two-step verification page open on your browser. If you leave the page and then log in again, you will need a new code.

To help keep your profile secure, your single-use code will expire after a specific amount of time. Your code will expire after 15 minutes if it was sent via email or 5 minutes if it was sent via text message. This is to make it harder for an unauthorized user to access your profile without your consent.

First, make sure you are only entering the most recent code that was sent. Each time you restart the login process or request a new code, all previous codes become invalid.

If your code is still arriving too late, please call our digital support team at 866-725-2546 for help.

If you requested a code via email:

1. Check to see if the email containing your code was sent to your Spam or Trash folders.
2. If you still don't see the email, try waiting for a few minutes. Some email providers take longer than others to process emails that are sent to them.
3. Click the "Resend code" link on the code entry screens to get a new code.
4. Finally, if you still haven't received your code, please call our digital support team at 866-725-2546 to use an alternative email address to verify your profile.

If you requested a code via text:

1. If you don’t receive a code, try clicking the “Resend code” link on the code entry screen.
2. If you still haven’t received your code, you can request that the code be sent via email instead. Once you have logged in, check to make sure your phone number is correct by going to Two-Step Verification in your Profile.

If you need help or have a question that isn’t answered on this page, please call us at 866-725-2546.

是的，请在通话中提供这些信息，以便安排您的第一个订单。

Please use our Copay Assistance Search tool to find listings of foundations and manufacturer programs as a helpful resource.

The cost of your medication will always be reviewed with you during order scheduling.

No, Accredo offers shipping at no additional cost with safe, on-time delivery. Accredo utilizes national carriers for delivery of orders.

您可以使用借记卡或信用卡（American Express、Discover、MasterCard 或 Visa 卡)、支票账户或灵活消费账户 (FSA) 支付。您还可以邮寄支票至：

Accredo Health, Inc.
邮政信箱 954041
St. Louis, MO 63195